Zen Space – Booking Terms & Conditions

Professional Standards & Code of Conduct

All services at Zen Space are strictly professional and non-sexual.

We expect every client to treat the therapist with respect by following these guidelines:

You must wear underwear on your lower half at all times.
Requests for sexual favours, even as jokes, are unacceptable.
Touching, gesturing, staring at the therapist, exposing body parts, or sharing indecent materials will not be tolerated.

Any suggestive or inappropriate behaviour is considered sexual harassment and is never acceptable.
If this code of conduct is broken, your treatment will be stopped immediately, your account may be deactivated, and the incident investigated fully.
Once deactivated, you will not be able to create another account.

Avoid discussing politics or asking overly personal questions.
Be mindful of cultural and religious boundaries.
Obtain the therapist's consent before taking any photos during your treatment.
Use [email protected] to share any relevant information ahead of your appointment.

All treatments are booked for specific dates and times only.
Treatments cannot be split into smaller sessions, shared with others, or divided for the same person across different dates.
Only one person may attend per booking. Zen Space cannot accommodate additional persons, and there is no waiting area available.
Discount codes are:
- Valid for one use per client only, unless otherwise stated.
- Non-transferable – they cannot be shared, exchanged for cash, or used by multiple people.
- Subject to availability and may be withdrawn or amended at Zen Space's discretion.
£10 Off First Treatment: Valid for new clients only. One-time use. Cannot be combined with any other offers.
£10 Off Monthly Discount: Valid for the same client only. Both treatments must take place within 30 days of each other. Cannot be combined with other offers.
Zen Space reserves the right to refuse any discount if misuse or breach of these terms is suspected.

On booking, you authorise Zen Space to securely store your card details through Stripe.
Your card will only be charged if our 24-hour cancellation policy is broken.
You will always be notified before any payment is processed.

We require at least 24 hours' notice for any cancellations or changes to your appointment.
Cancellations made within 24 hours, or failure to attend, will result in 100% payment.
Refunds are only issued if cancellation is made more than 24 hours prior.
Any contraindications not disclosed at least 24 hours in advance will result in no refund and possible cancellation. If safe, the treatment may be adapted.
Zen Space reserves the right to cancel appointments at any time.

Appointments that start late due to client tardiness will finish at the scheduled time, with no discounts or refunds.
If you are more than 15 minutes late, your session may be marked as a no-show, and full payment will be requested.

For corporate massage bookings, at least 5 business days' notice is required for cancellations or amendments.
Failure to provide notice will result in full payment for the booked sessions.

Treatment Room (North-West London): Ladies only.
Male clients are accepted strictly on a referral basis from existing clients who have had at least three treatments.
Male clients must email for approval before booking.
Failure to request approval in advance and booking without confirmation will result in no refund and refusal of treatment according to the cancellation policy.
All clients must be 18 years and over.

Please inform Zen Space of any medical conditions, injuries, or allergies at least 24 hours before your treatment.
Treatments may be adapted or declined if necessary for your safety.

Treatments are provided for relaxation and wellbeing. They are not a substitute for medical treatment.
Zen Space cannot accept liability for pre-existing medical conditions unless disclosed in advance.

By booking, you confirm that you have read and accepted these terms.
Zen Space reserves the right to refuse service if:
- Information is not disclosed at least 24 hours in advance.
- Clients do not comply with the professional code of conduct or booking terms.
In such cases, no refund or discount will be given.